The Phantom of the Opera at Her Majesty’s Theatre is fully accessible for disabled theatregoers. Discounts are available for disabled patrons and one companion. Subject to availability.

Should you have any specific requirements or questions or would like to arrange any facilities in advance, please call the access booking team at See Tickets on 0844 412 4648.

Assisted performances

We regularly schedule signed, captioned and audio-described performances of The Phantom of the Opera. Please call 0844 482 5165 or email for more information.

The next signed interpreted performances of The Phantom of the Opera in association with Theatre Sign ( is TBC

The next captioned performances of The Phantom of the Opera in association with Stage Text ( is the matinee performance on Saturday 26th November.

Audio Described
The next audio described performances of The Phantom of the Opera in association with Vocal Eyes ( is the matinee performance on Saturday 5th November.

Access into the theatre

Level access into the foyer through the centre doors and through two sets of swing doors. Box Office counter on the right-hand side. Staircases have handrails on both sides and some steps are highlighted. Stalls are 18 steps down from the foyer, Royal Circle up 32, Grand Circle up 62 and Balcony up 89. 2 steep steps between rows in the Circles. Customers with mobility problems are advised to book stalls seats.


Please contact the Theatre Manager on arrival.

Access is through the second side EXIT door on Charles II Street. There is a slight slope to the rear right Stalls. Three spaces for wheelchair users in row S next to S12. Transfer seating available to any aisle seat in the Stalls. An usher will be assigned to disabled theatregoers.

Limited Mobility

22 steps down to the Stalls bar, 32 to the Royal Circle bar and 62 to the Grand Circle bar. All have moveable seats.

Step free access is also available into the Stalls for people with limited mobility via Charles II Street.

Assisted Hearing Facilities

Infra-red system with headsets. Induction loop at Box Office. Headsets can be collected from the cloakroom adjacent to Stalls bar.

Access dogs

Theatre management can look after four dogs per performance. Access into the auditorium is at the discretion of the theatre management, with the exception being during Audio Described performances.

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